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OTConly Website Review & Ratings + OTConly Coupons

OTConly: Products & Services

OTConly is an one stop online store for all your over the counter medication, bath and beauty and health needs. OTConly also sells baby products, pet products, and good sexual health products.

At OTConly shoppers can find;

OTConly: Company Background

OTConly is an American based business that was founded on June 14, 2006. OTConly is also known as myotcstore.com. OTConly's head office is located in New York.

OTConly contact information:

  • Address: 19-35 Hazen Street, East ElmHurst, New York - 11370, USA
  • Phone: 1-800-361-2028
  • Fax: 1-800-960-1477
  • Email: sales@myOTCstore.com.
OTConly: Customer Feedback & Reviews

Customer reviews for OTConly were about 90% negative and 10% positive.

Customers commented on:

  • Customer service very hard to contact
  • Very poor customer service
  • Extremely difficult to return items
  • OTConly sent wrong items or did not send entire order
  • Good prices
  • Expensive shipping costs
  • Slow shipping

Some customer reviews were:

"...  These clowns are total jerks. Shipped me stuff that is not what I ordered and refuse to correct the error or refund the money. I paid with PayPal and have opened a dispute. BEWARE OF THESE IDIOTS. Wish I could give zero stars."

"I ordered Vanicream items and when received I was shorted 8 bars of soap. I sent an e-mail assuming they would apologize and send me the missing bars. They said that I must not understand how to count and stated that the shipping department did not make an error. I gave them the benefit of the doubt and responded by saying I could understand how they could send 4 bars instead of 4 3 packs of bars but they insisted it was me. Totally annoyed. Went thrpough diospute with Mastercard. I am upset about how I was treated. Basically being called a liar and I am not a liar. Do NOT do business with them."

"I don't know about fraudulent, but they certainlly seem incompetent. I ordered 6 items. Only two were received correctly. Four were left out. And one was something I didn't order at all. (I have never had such a bad experience ordering on-line before.) The toll-free number didn't work; I didn't get a response to my email. I called the customer support line (718-204-7211 for those of you who need this information) and discovered it is answered by a call-center in India. I have lived in India for several years, but this person's accent was very difficult to understand. Supposedly they will be sending me the other items soon. I haven't received the package-return form via email as he promised ..."

"I ordered some items online. They sent a similar but different item. I called the main number and no one answered. After researching online, I called the owner on his cell at 516-902-1538. He fixed the problems after some discussion."

"I am from Australia, just received my order from myotcstore, very happy customer, will definitely order from this website again"

OTConly: Business Credibility & Trustworthiness

OTConly is not accredited with the Better Business Bureau; however they do have a BBB rating of "F". Their BBB file was opened in 2011. Over the last three years, there has been 25 complaints filed against OTConly with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against OTConly were:

  • 6 complaints were due to advertising/sales Issues
  • 11 complaints were due to delivery issues
  • 5 complaints were due to problems with product/service
  • 3 complaints were due to billing and collections.

OTConly has a "F" BBB rating due to:

  • BBB does not have sufficient information to determine how long this business has been operating
  • 25 complaints filed against business
  • Failure to respond to 6 complaints filed against business
  • BBB does not have sufficient background information on this business

OTConly is an Upfront Merchant and has won Internet e-retailer Top 500 listing placement for last 5 years.

OTConly: Website Popularity & Google Ranking

OTConly website popularity:

  • OTConly has a worldwide Alexa traffic rating of 208,248 out of 30 million websites.
  • OTConly has an American Alexa traffic rating of 62,038
  • OTConly has a Google pagerank of four out of ten.
  • The OTConly site receives around 43,706 unique visitors monthly
  • OTConly has a Compete rank of 40,268
OTConly: Social Media Presence

OTConly social media presence:

  • OTConly can be followed on Facebook; they have 1,108 likes on Facebook and have 5 people talking about them. OTConly usually updates their Facebook page every month or so.
  • OTConly can be followed on Twitter; they have 69 followers on Twitter and have posted 99 tweets. OTConly usually tweets a few times a month
  • OTConly offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • OTConly is on YouTube
  • OTConly is on MySpace
  • OTConly has a blog customers can follow
OTConly: Website Security & Safety

OTConly is verified by GeoTrust and is tested daily by McAfee Secure. OTConly uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the OTConly site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

OTConly: Pricing & Packages

OTConly offers competitive prices on all their products. In a price comparison of three products, OTConly was more expensive on two of the items and less expensive on one of the items than their leading online competitor was. 

Frontline plus for dogs and puppies - 3 Applicators

  • OTConly $72.60
  • Leading competitor: $44.95

Bikini Zone Anti-Bumps Shave Gel

  • OTConly 4.16
  • Leading competitor: $5.19

Enfamil enfacare lipil milk based infant formula ready to use plastic bottles - 2 oz, 48 ea

OTConly $99.62
Leading competitor: $93.38

OTConly: Shipping Rates & Policies

OTConly shipping rates and policies:

  • OTConly ships throughout the United States and to numerous international locations
  • OTConly ships to APO/FPO addresses
  • OTConly ships via United Parcel Service (UPS), USPS and FedEx.
  • OTConly offers free shipping to first time customers 
  • Shipping costs are calculated at the checkout and vary on the weight of the order, destination and chosen shipping method.
  • International customers are responsible for any taxes, duties and/or customs that occur.
OTConly: Payment Methods Accepted

OTConly accepts most major credit cards; they accept MasterCard, Visa, American Express, JCB, Diners Club and Discover Card. OTConly also accept payment through PayPal and Google Checkout; PayPal and Google Checkout are very secure ways to pay for online purchases. In addition, OTConly also accepts money orders and checks.

OTConly: Returns, Refunds & Exchange Policy

OTConly return/refund policy:

  • OTConly offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • Returns are subject to a minimum 25% to maximum of 50% restocking fee
  • OTConly does not accept Returns or Exchange for Home Health Care Items, Electronics, Chocolates , Candies and Toys.

To make a return:

  • Customers should contact OTConly customer service to obtain a RMA
  • The return should be securely packaged and the RMA should be printed clearly on the front of the package
  • The return should be sent back via an insured trackable carrier
OTConly: Product images & screenshots
OTConly Coupons
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